Privacy policy

Jaaxis ("we," "our," "us") provides AI-powered customer support solutions for businesses of all kinds. This Privacy Policy explains how we collect, use, and protect your personal data when you use our services.

Information we collect

We may collect the following types of information when you use Jaaxis:

Account Information: Name, email address, and contact details
Connected Platform Data: Access tokens, Page IDs, Instagram account IDs, and store identifiers from platforms like Facebook, Instagram, and connected business platforms (e.g., Shopify, WooCommerce)
Customer Interaction Data: Messages, comments, and order-related information necessary for responding to customer inquiries
Technical Data: IP address, browser type, device information, and usage logs

How we use your information

We use the collected data to:

Connect and maintain integrations with your Facebook Page, Instagram account, and connected business platforms
Send and receive messages on your behalf as authorized
Manage customer inquiries, orders, and related support requests
Improve, secure, and maintain our services
Comply with legal obligations

Sharing of data

We do not sell your personal data. We may share your data with:.

Service Providers: For hosting, analytics, and integrations (e.g., Meta APIs)
Legal Authorities: When required by law or to protect our rights
Your Authorized Users: People you invite to your Jaaxis account

Data retention

We retain your data only as long as necessary to provide our services or as required by law. Access tokens from connected platforms are stored securely and automatically expire based on each platform's policies.

User data deletion

You can delete your data at any time by:

Using the in-app Delete My Account feature in Jaaxis
Disconnecting your connected business platforms or Facebook/Instagram account directly in Jaaxis
Emailing us at support@jaaxis.com with your deletion request

Once a deletion request is verified, we will:

Permanently delete your account data and stored messages from our systems
Revoke all access tokens to connected platforms
Confirm completion within 30 days.

Security

We use encryption, secure access controls, and other industry-standard measures to protect your data

Third-party services

Our integrations use APIs from Facebook, Instagram, and connected business platforms. Your use of these features is subject to those platforms' own privacy policies.

Your rights

Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict the processing of your personal data. Contact. support@jaaxis.com to exercise your rights

Changes to this policy

We may update this Privacy Policy from time to time. Updates will be posted with a revised effective date.

Meta data deletion instructions

If you wish to delete your activities and data from Jaaxis, you can:

1. In-app deletion:

○ Log in to your Jaaxis account
○ Go to Settings → Account.
○ Click Delete My Account and confirm

2. Disconnect integrations:

○ Log in to Jaaxis
○ Go to Settings → Integrations.
○ Disconnect your connected business platforms and/or Facebook/Instagram account

3. Email request:

○ Send an email to support@jaaxis.com with the subject "Data Deletion Request" and include the email address linked to your Jaaxis account